If tax administrations of countries have learned anything from the „pandemic year“, it’s the necessity of digital solutions, platforms, and tools. In the middle of economic and social break-up bring along Covid-19 pandemic, digital governments need to prove crisis resistibility.

I would like to highlight some of the biggest digital trends for governments in the next years.

1. Automation of invoicing processes. Automation of the process enables organizations to get reminders for due dates and delays in receiving payment. It has also helped companies in the country stay on track with their billing and payment schedules. Finland, for example, universalized the e-invoice for public procurement in 2010, so the system is now well established. Currently, the snowball effect has caused that not only the Government uses e-invoice for 100% of their transactions, but most Finnish companies have also introduced it.

2. Personalized portal to view and manage citizen taxes and business licenses. These systems help efficiently manage taxation and tax collection eliminating the administrative burden and avoid social contact. Users have access to a personalized account where they can process automated payments. Governments have access to regular payment reports, an overview of business
entities, and tax revenue.

3. Data is part of our lives and they make the avoidable coming of predictive analytics and machine learning. Artificial intelligence is a perfect way to improve the government-run and citizen engagement with the public sector.

4. Agile government: responsive operations and supply chain in the public sector. Build trust and transparency in customers with flexible versatile track and trace solution. Systems help to protect against counterfeiting and the falsification of products. Fake products can have fatal consequences for consumers and traceable package level significantly decrease the number of
counterfeit products.